Terms and Conditions of Quick Fix UAE

Welcome to Quick Fix UAE, a service provided by Ahad Al Fakhama Technical Services Co. By accessing or using the Quick Fix UAE mobile application or website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions ("Terms") apply to all users of the Quick Fix UAE services ("Service"), including the Quick Fix UAE mobile app and website. By using the Service, you agree to these Terms, along with our Privacy Policy and Refund Policy.

2. Eligibility

• User Requirements:
  To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement. By using our Service, you confirm that you meet these requirements.
• Account Creation:
  You must create an account to use certain features of the Service. You agree to provide accurate and complete information when creating your account and to update this information if it changes.

3. Service Description

Quick Fix UAE provides a platform to connect users with service providers for various technical and home improvement services, such as floor and wall tiling, electromechanical equipment installation, air conditioning, and carpentry.

4. User Responsibilities

• Accurate Information:
  You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete.
• Compliance:
  You agree to comply with all applicable laws, regulations, and third-party rights when using the Service.
• Use of Service:
  You agree to use the Service only for its intended purpose and not for any illegal or unauthorized purposes. You must not misuse the Service by interfering with its normal operation.

5. Booking and Payment

• Booking Services:
  Users can book services through the Quick Fix UAE app or website. Once a booking is made, a service provider will be assigned to perform the requested service.
• Payment:
  Payment for services must be made in accordance with the pricing structure outlined in the app. Payments may be processed through various methods, including credit card, debit card, or digital wallet.
• Pricing:
  Prices for services are subject to change without prior notice. The applicable price will be displayed at the time of booking.

6. Cancellation and Refund Policy

• Cancellation:
  Users can cancel service appointments through the Quick Fix UAE app. A cancellation fee may apply depending on the timing of the cancellation.
• Refunds:
  Refunds are governed by our Refund Policy. Refunds will be processed according to the conditions outlined in the policy and will typically be credited to the user's digital wallet within the app.

7. Service Provider Responsibility

• Performance:
  Service providers are responsible for performing the services to the best of their abilities and in accordance with the agreed-upon standards.
• Liability:
  Quick Fix UAE acts as an intermediary to connect users with service providers. While we vet our service providers, we are not directly responsible for the quality or outcome of the services provided.

8. User Content

• Content Submission:
  Users may submit reviews, ratings, and other content through the app. By submitting content, you grant Quick Fix UAE a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display such content.
• Content Restrictions:
  You agree not to submit content that is unlawful, defamatory, obscene, threatening, or that infringes on the rights of others.

9. Intellectual Property Rights

• Ownership:
  All content on the Quick Fix UAE app and website, including but not limited to text, graphics, logos, icons, images, and software, is the property of Ahad Al Fakhama Technical Services Co. or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• Limited License:
  You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for personal, non-commercial purposes.

10. Limitation of Liability

• General:
  Quick Fix UAE is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Service, even if we have been advised of the possibility of such damages.
• Service Provider Actions:
  Quick Fix UAE is not responsible for the actions, omissions, or negligence of the service providers or any damage or loss resulting from their actions.

11. Indemnification

You agree to indemnify and hold Quick Fix UAE, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

12. Termination

• By User:
  You may terminate your account at any time by contacting customer support.
• By Quick Fix UAE:
  We may terminate or suspend your account and access to the Service at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

13. Modification of Terms

Quick Fix UAE reserves the right to change these Terms at any time. Any changes will be effective immediately upon posting on our app or website. Your continued use of the Service after changes have been made will constitute acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or the use of the Service shall be resolved in the courts of Dubai.

15. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

• Email: info@quickfix-uae.com
• Phone: +971-56-7857181
• Address: Office No. 102-42, Deira - Al Khabaisi, Dubai, UAE